Westfield
Crowd control, static guarding, and access control across high-traffic retail facilities, balancing asset protection with customer service.
How we delivered.
- 01
The Challenge
The client faced high daily foot traffic and needed a security team capable of managing diverse scenarios — from medical emergencies and lost children to theft prevention and aggressive individuals. They also required strict access control for back-of-house areas and gatehouses.
- 02
Our Approach
Falkon Security deployed a responsive team of security officers and supervisors to conduct thorough internal and external patrols of all floors, fire stairs, and entry points. We managed gatehouse access with strict confidentiality, allowing only authorised personnel into restricted premises, while floor guards maintained a visible, reassuring presence.
- 03
The Solution
We placed a scalable team of security professionals who expertly balanced asset protection with customer service. By handling rapid incident response and regular inspections, we enabled the client to maintain a secure and welcoming environment for all patrons.
Provided comprehensive asset protection and crowd control across high-traffic retail spaces
Managed rapid responses to medical emergencies, theft, and public inquiries
Delivered 2,000 labour hours fortnightly to ensure consistent site safety
